Frequently Asked Questions

General

Do you accept customers from all countries?

Yes, our service is open to all countries without any limitation.

How long does it take to receive my service after order placed?

Shared VPN Orders will be processed instantly. It takes up to 24 hours for Dedicated VPN and MikroTik Router VPS orders to be processed.

Is there any bandwidth limitation?

No, There is no limitation.

Billing

What payment options do you accept?

We accept all major Credit Cards, PayPal, Perfect Money and Bitcoin. If you are in a country that these payment methods are not available to you for any reason, please contact us and we will try to find an alternative option for you.

Do you offer free trial?

No, we do not offer free trial accounts. We offer full money back for unhappy customers within 30 days. So there is no risk for you to buy and use our service without testing.

I am not happy with the service, will you refund my payment?

Within 30 days if the service was not what we have advertised or it is not working for you for some reasons, we will issue full refund for your payment.

Can I request for refund after 30 days?

You can request for refund any time you face trouble with our service and if it no longer matches what we have advertised and promised. Such as long network downtime or being so slow to respond to your support requests.

Can I order more than one VPN or MikroTik Router VPS?

Of course. There is no limitation.

VPN Services

How does a VPN account work?

As soon as you connect to one of our secure VPN servers your computer is automatically assigned a new IP address, an IP address that is owned by us, not your ISP. So all of your internet traffic is encrypted and tunneled to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only see a single encrypted data stream between you and our VPN server. Your ISP can no longer monitor, log or control your Internet usage.

What is the difference between PPTP, L2TP and OpenVPN?

PPTP uses 128 bit keys for encryption and it is faster than L2TP and OpenVPN and also very easy to setup. But it is no longer secure and can be decrypted easily by your ISP. It is available in our Shared VPN Network and it is recommended to use PPTP only if you do not use VPN to hide your Internet usage. If your purpose is just for example watching videos online, you can use PPTP without any problem.

L2TP uses 256 bit keys for encryption and it is a slightly slower than PPTP. This protocol is completely secure.

OpenVPN uses 256 bit keys for encryption and it is known for being the most secure VPN protocol without causing performance and speed issue.

L2TP or OpenVPN? Which one should I choose?

Both are good enough and you can choose whichever you like. In some countries one of them is blocked or not working good, so you have to choose the other option.

MikroTik Router VPS

Do you offer the router with legitimate license?

Yes, we offer the routers with legitimate license and you can verify this by checking the license section of the router.

Will you give me full access to the router?

Of course. The full access will be given to you and we can not access it.

I have lost the router password, how can I recover it?

Since we give full access to the user, we are not able to recover password and you should contact us to re-install the router with factory default settings.

Do you update my router when MikroTik release new updates?

Since we can not access your router, it should be done by yourself.

My router stopped showing the license. What is the problem?

You should contact us and we will re-activate the license. Sometimes this happens and it is recommened to check the router license time by time to make sure it is active.

Do you also offer P10 and P-Unlimited licenses?

Yes, please contact us for the pricing.