Setting up Cienen.com access under Windows XP is simple. The following instructions go step by step through the creation process.

1. Open Network Connections
First, open the "Network Connections" folder by going to the Start Menu and selecting Settings > Network Connections. It may also be located in Settings > Control Panel > Network Connections.

2. Click on the "Create a new connection" in the Network Tasks task pad.

3. Click Next.

4. Select the connection type.
Next, select "Connect to the network at my workplace" and click the "Next" button.

5. Click Virtual Private Network connection, and then click Next.

6. Enter the Company Name
On this screen, type "Cienen.com VPN" for the Company Name and click the "Next" button.

7. Set auto-connect.
On this screen, click "Do not dial the initial connection" and click the "Next" button.

8. Enter the server IP
On this screen type the server IP

9. Click to select the "Add a shortcut to this connection to my desktop" check box if you want one, if not, then leave it unchecked and click finish.

10. Set Username and Password.
Next, Set up the connection settings.
In the "User Name" box, enter your Cienen account username. In the "Password" box, enter your Cienen account password. Optionally, click "Save Password" to save your password as part of the connection.

then click "Properties".

11. Click the "Security" tab, Then click Setting.

In this section make sure that the Date encryption is set to "Optional encryption".

And the following options should be checked:

- Allow these protocols

-- Unencrypted password (PAP)
-- Challenge Handshake Authentication Protocol (CHAP)

Then click "OK".

In pop up window Click on Yes.

Then click the OK Button.

Now you are ready to use the Cienen.com VPN Connection!

Setting up an L2TP/IPsec connection (Optional)

By default, Windows sets the VPN connection type to PPTP. For better security, you should continue and set your connection up to be an L2TP/IPsec connection. To do that, continue on.

Open the Cienen.com connection and click "Properties".

12. Next click the "Networking" tab.

13. Next click the dropdown menu and change the "Type of VPN" from "Automatic" to "L2TP IPsec VPN" and click "OK".

14 .Click the "Security" tab, then click the "IPsec Settings..." button.

15. In the next window, click the checkbox and type the preshared key that you received in the welcome email as the key and click "OK".

16. Click Ok. That's it.

After this, the connection will use L2TP/IPsec instead of PPTP.
Note that if the connection fails, try changing the connection back to PPTP or Automatic.