Frequently Asked Questions

What is a VPN?
What is a VPN Tunnel?
How does a VPN account work?
Why should I use VPN?
How can I get a free trial account?
How long does it take to receive the free trial VPN account?
Why my country is not listed to join the free trial service?
How many times I can get free trial account to test your service?
Do you accept customers from all countries?

How long does it take to receive my VPN account details after order completed?
Can I order more than one VPN account?
What payment options do you accept?
I am not happy with the service, will you refund my payment?
What is the difference between order and subscription?
Is there any bandwidth limitation?
How many times I can switch between servers in shared IP network?
Can I connect to shared IP network from 2 computers in the same time?

What is a VPN?
VPN is an acronym for Virtual Private Network. A VPN provides an encrypted and secure connection "tunnel" from a user's computer to its destination over the Internet.

What is a VPN Tunnel?
A VPN Tunnel is a virtual private network or tunnel over the internet that controls all incoming and outgoing TCP internet connections. Each VPN tunnel is totally anonymous on the internet and it helps to keep your activities anonymous and safe. A VPN connection is an attractive option for people concerned about their security and privacy. It is not a web proxy, it is much more advanced.

How does a VPN account work?
As soon as you connect to one of our secure VPN servers your computer is automatically assigned a new IP address, an IP address that is owned by us, not your ISP. So all of your internet traffic is encrypted and tunneled to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only see a single encrypted data stream between you and our VPN server. Your ISP can no longer monitor, log or control your Internet usage.

Why should I use VPN?
That really depends how you use the internet and what you would like to achieve. If you are in business and feel at risk from intrusion we are here to help. Our service will run all of your incoming and outgoing TCP connections through a secure mainframe offering at least 128bit encryption on all activity. We offer the highest level of anonymity available to our users. We offer our services to businesses and home users worldwide. Home users looking for things like UK or English Speaking Television whilst overseas can use our fast VPN servers in conjunction with programs like Zattoo, BBC iPlayer, ITV, 4oD and HULU. This enables high quality live streaming of UK and US television wherever you are in the world.

More Features:
- Protection against your ISP
- Anonymous Internet Surfing
- Security for Hotspot Wireless Access Users
- Bypass ISP Blocking for VOIP Applications like Skype

How can I get a free trial account?
Please click the link below and follow these instructions:

http://www.cienen.com/trials.php

1. Enter your phone number.
2. Receive an automated phone call.
3. You hear a PIN Code with 4 digits.
4. Enter the code in the verification page.
5. Enter your name and email address in the next page.
6. Your trial account created. Check your emails.

Note : Don't hurry, the account timer will be started only after you have successfully connected to one of our servers.

How long does it take to receive the free trial VPN account?
Trial account creation is automated and instantly.

Why my country is not listed to join the free trial service?
If your country is not in the list, this means that you can not create trial account but you can use our service with purchase.

How many times I can get free trial account to test your service?
You can create only 1 account every 30 days to test our service.

Do you accept customers from all countries?
Yes, our service is open for all countries without any limitation.

How long does it take to receive my VPN account details after order completed?
It is usually takes between 15 to 60 minutes and in some cases it may take up to 12 hours.

Can I order more than one VPN account?
Sure! You can have as many VPN accounts as you want.

What payment options do you accept?
We accept all major Credit Cards, PayPal, Money Bookers, Bank Wire, Local Bank Transfer, E-Check, Instant Transfer, Cashu, Ukash, Liberty Reserve and Perfect Money.

I am not happy with the service, will you refund my payment?
Sure we will. You can simply contact us and we will issue full refund for your payment.

What is the difference between order and subscription?
Order:
It's a one time payment. For example you pay for one month or one year service. We accept almost all payment options for this type of payment.

Subscription:
It's recurring payment. When you use subscription, we take payments from your Credit Card or PayPal account automatically every month and your VPN account stay active.

Is there any bandwidth limitation?
No, There is no bandwidth limitation and you can enjoy using our services with unlimited bandwidth.

How many times I can switch between servers in shared IP network?
There is no limitation for switching between servers in our shared IP network and you can switch between servers as many times as you like.

Can I connect to shared IP network from 2 computers in the same time?
You can connect up to 7 computers in the same time in shared IP network. Or you can also share your account details with up to 7 persons and they also enjoy using our services without paying additional fee. We recommend you to share your account only with those that you can trust.